We are looking for a senior, self-motivated Lead Consultant to join our Professional Services team, leading a team of Veeva colleagues and working side-by-side with one of our key enterprise customers. As a primary customer liaison, you will build long-term relationships and act as a customer advocate, guiding them in the adoption of industry best practices and providing value through agile delivery.
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You will process IT requests in line with our IT demand process, evaluating and prioritising requests with relevant requesters. Develop technical solution concepts with colleagues, bringing topics to project maturity. Analyse the needs of business and central divisions, advising on IT services, project plans, and technical innovations. Act as a ‘translator’ between business and IT, identifying future regulatory challenges in the banking environment, including occasionally managing smaller IT projects.